Glossary

1. Cloud Infrastructure

• Definition: A set of technological resources and services accessible via the internet that enable data storage, management, and processing without the need for local hardware maintenance.

2. Office Automation

• Definition: A collection of technologies and tools designed to enhance efficiency in document handling and automate administrative processes in office environments.

3. Fintech (Financial Technology)

• Definition: A sector of financial technology that includes innovations in banking services, digital payments, and investment management through advanced technology.

4. LegalTech

• Definition: Technology applied to the legal field aimed at optimizing legal processes, improving access to justice, and providing new solutions for case management.

5. Educational Technology

• Definition: The application of digital technologies to enhance and personalize the educational process, facilitating learning through digital tools and platforms.

6. Paper Less

• Definition: A strategy to reduce paper usage in business operations through document and process digitization, promoting sustainability and efficiency.

7. C2G - AI (Citizen-to-Government Artificial Intelligence)

• Definition: Artificial intelligence solutions that enhance interaction between citizens and government institutions, facilitating participation and access to public services.

8. B2B - AI (Business-to-Business Artificial Intelligence)

• Definition: Artificial intelligence applications aimed at improving operations and commercial relationships between businesses, optimizing processes and fostering efficiency.

9. B2C - AI (Business-to-Consumer Artificial Intelligence)

• Definition: The use of artificial intelligence to personalize and enhance the customer experience in direct interactions between businesses and consumers, optimizing satisfaction and loyalty.

10. Techophiles

• Definition: Individuals passionate about technology, constantly seeking new innovations and trends to make the most of digital tools.

11. Technical Support

• Definition: Specialized assistance to resolve issues and optimize the use of applications and technological systems, ensuring their proper functioning and availability.